FAQ

I need more information about a product?
We try to put on our site all the information you need to make a wise choice. Information about sizes and specifications are listed under the product description for each item.

On the Hammock Yucatan Web site you will find all you need to know to make a wise selection.

In case of further queries please contact us using our contact form and we will respond within 24 hours on week days.

  Can I be very specific about the colour I want ?

Mayan hammocks are handwoven all over the Yucatan State in Mexico by hundreds of artisans who let go with their creativity. We give you examples of the general colour patterns but cannot guarantee the exact final look of your hammock. Your hammock will be unique.

For fabric hammock remember that they are handmade and that dye lot can vary from one production to another.

Can I only place orders online?
You can only order items online through our web store. In case you want to make an inquiry regarding items which are not available through our web site, you are always welcome to contact us through our contact form.

Ordering online is the safest and most efficient way for us to handle your order.

We are committed to a clear and straightforward shopping experience. We don't bury shipping surcharges, hide handling fees, or shock you with post-order taxes.

Do I need to pay import duty or taxes?
The Mayan hammocks and hammock chairs are 100% hand made in Mexico and they will be shipped from the city of Merida in Yucatan. Ecuadorian hammocks will either come from Ecuador (Quito) or the European warehouse. Generally for small orders there are no duty but it is your responsibility to verify with your government office.

We do not charge any sales taxes.

  Order confirmation

You will automatically receive an order confirmation directly by e-mail.

Delivery time
All orders will be processed the next business days. Shipping times vary depending on your area but you can expect your hammock to arrive within 6 business days.

  Payment

 We use Paypal server for a secure payment. PayPal is designed from the ground up to be one of the safest way to send money online. Unlike other financial institutions, the payments are sent without sharing financial information. In fact, PayPal never shares your credit card number or other financial information with merchants. You can either choose to pay with your Paypal account or your own credit card.

Safeguarding your financial and personal information is one most important priority. That’s why Paypal automatically encrypt all sensitive information sent between your computer and their servers. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

Please note that you do not need a Paypal account to pay with your credit card.


For more information visit www.paypal.com